Privacy Policy

Treflik Solar Technologies Private Limited (“Treflik Solar”, “we”, “our”, or “us”) is a company incorporated under the Companies Act 2013, with its registered office at Level 12, One BKC Tower, Bandra Kurla Complex, Mumbai, Maharashtra 400 051, India.

We operate the website at treflik.com and related subdomains (collectively, the “Site”). This Privacy Policy explains how we handle personal data collected through the Site, our solar estimator tool, lead capture forms, and any other digital touchpoint operated by Treflik Solar.

We collect personal information in the following circumstances:

• Contact and enquiry forms: Name, business name, email address, phone number, property location, and the details you include in your enquiry message.
• Solar Estimator tool: Property type, approximate roof area, monthly electricity consumption, DISCOM zone, and contact details for sending your indicative report.
• Newsletter subscription: Email address and, optionally, your name and role.
• Cookies and analytics: IP address, browser type, device identifiers, pages visited, time on site, and referral source, collected via cookies and similar tracking technologies (see Section 7).
• Business communications: Email correspondence and meeting notes when you engage with our sales or project delivery teams.

We do not knowingly collect personal data from children under the age of 18. If you believe a child has submitted data to us, please contact us immediately using the details in Section 12.

We use collected information for the following purposes:

• Responding to your enquiries and delivering our solar estimation service
• Preparing and sending commercial proposals and project documentation
• Managing ongoing client relationships and project execution
• Sending marketing communications where you have opted in or where we have a legitimate business interest
• Improving our website, services, and user experience through analytics
• Complying with applicable legal and regulatory obligations
• Preventing fraud and ensuring site security

We rely on the following legal bases under applicable data protection law: (a) your consent where explicitly given; (b) the performance of a contract or steps taken prior to entering a contract; (c) our legitimate interests in operating and improving our business; and (d) compliance with legal obligations.

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: CRM platforms, email delivery services, cloud hosting providers, and analytics tools that process data on our behalf under data processing agreements.
• EPC and O&M subcontractors: Where required for project delivery, we may share relevant contact and site information with vetted subcontractors.
• Financial partners: For OPEX and project finance structures, we may share business information (not personal data beyond contact details) with lending institutions.
• Legal and regulatory bodies: Where required by applicable law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. As a guide:

• Enquiry and lead data: up to 3 years from last contact, or until you request deletion
• Active client project data: duration of the project plus 7 years (statutory retention for commercial contracts)
• Marketing consent records: until you withdraw consent plus 3 years
• Website analytics data: 26 months (Google Analytics default, configured accordingly)

Subject to applicable Indian data protection law (including the Digital Personal Data Protection Act 2023, once in force) and other applicable laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where we have no lawful basis to retain it.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw marketing consent at any time via the unsubscribe link in any email or by contacting us directly.
• Grievance redressal: Lodge a complaint with our Data Protection Officer or relevant supervisory authority.

To exercise any of these rights, contact us at sales@trefliksolar.com.

Our Site uses cookies and similar technologies. Essential cookies are necessary for the Site to function correctly and cannot be disabled. We also use analytics cookies (Google Analytics) to understand usage patterns, and marketing cookies where you have consented, to deliver relevant advertising.

You can control cookie preferences through our Cookie Settings panel (accessible from any page footer) or by configuring your browser settings. Note that disabling certain cookies may affect Site functionality.

For full details of the cookies we use, see our Cookie Policy.

Our primary data processing occurs in India. Some of our third-party service providers (including cloud infrastructure and analytics tools) may process data in jurisdictions outside India. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under applicable law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption for data in transit, access controls and role-based permissions, regular security assessments, and staff training on data handling.

No system is completely secure. If you believe your data has been compromised, please notify us immediately at sales@trefliksolar.com.

Our Site may contain links to third-party websites (for example, our module manufacturer partners or government scheme portals). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page. For significant changes, we may notify you by email or by a prominent notice on the Site.

For any questions, requests, or concerns about this Privacy Policy or your personal data, please contact: